 Damaged
or Deffective Items -
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- IMPORTANT:
Inspect
all items as soon as they are received. -
Even if you are having the item installed professionally at a later
date, inspect it when you receive it.
All items leave here in brand new, perfect condition,
if they arrive in anythign less we must be notified within 24 hours
and before the items are installed or are given to a 3rd party for
installation.
If item is damaged, deffective or missing components
please notify us within 24 Hours. Please indicate in your e-mail
( Info@HandA-Accessories.com ) if you would like a replacement or refund.
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Once the damaged or defective items are received here,
we will promptly ship the replacement item(s) out to you via the same
shipping method as the original order or refund for the item as instructed
in your e-mail. E-mail ( Info@HandA-Accessories.com ) us with your order and part
information for return instructions.
We cannot ship a replacement item until the returned item
is received.
Damaged items MUST be packaged to avoid further damage,
if item is damaged in transit to us due to poor packaging we won't
be able to refund for it or ship a replacement.
For more information please < Click
Here >
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Returns -
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We do not charge a restocking fee, however it is
your responsibility to get the items back to us in new, unused, perfect
condition. Please follow all of the instructions on this page and
on the return form to insure a prompt full refund.
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Item must be in brand new condition,
uninstalled with all attaching hardware and packaging. If
any packaging is missing the item may be damaged in transit to us;
we can't refund for items damaged in transit to us. All
returned items must be spotlessly clean. Please make sure
all protective wrapping is in place on the items and items are properly
secured inside the box. Cardboard or other materials can
scratch the finish on the accessories.
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We will credit the amount of the items to your card that
was used to make the purchase (shipping is not refundable).
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Within 45 days of the invoice date simply e-mail ( Info@HandA-Accessories.com
) us with your customer number and the part number(s) off of the invoice.
We will email you back with a Return Authorization Number, usually
within 48 hours (weekdays). Returned items must be received here within
60 days of the original purchase.
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any item is installed it is yours. Installed items will not be accepted
for return. There is no such
thing as a test installation. If it has been bolted on, attached,
plugged in or installed in any other way it is
not returnable. Installed items are still covered by warranty against
manufacturing defects (see below).
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It may be necessary to package the item inside another
box for shipping to avoid damage during the return trip. Many
times the original packing is sufficient for the item to arrive to
you undamaged however, after being shipped once it won't hold up to
being shipped a second time. We are resposible for getting the item
to you in good condition, however it is up to you to make sure the
return arrives here undamaged.
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Click Here
to View and Print the Return Form
Be sure to read and follow all
instructions and tips on this page and on the return form. We
can't refund for items damaged during shipping to us.
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Insure the package for the full value of the enclosed
item(s) and use signature tracking (the post offices delivery
confirmation only confirms that a package was delivered to a zip code,
not a specific address)
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Inspect all items before shipping and notify us of any
damaged or missing items.
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Please avoid marking on the outside of the box or covering
up the part number.
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Scotch tape and Masking tape are not suitable for shipping.
Please use packing tape to secure the packaging.
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We pay return shipping only on items where it is an
error on our part. (for example the item shipped was not the item
or quantity listed on your order confirmation page) Contact
Us and we will take care of it.
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All returns are inspected prior to processing the refund.
If items are missing or are not in returnable condition you will be
notified via email. The items that we are unable to refund for can
either be disposed of or returned to you.
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Please allow 1-2 weeks for return to be inspected and processed
after it is received here. Refunds can take up to 7-10 days for your
credit card company to show them after we submit the refund.
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The
Return Authorization Number is a saved invoice in our system. This
allows us to process the Invoice as soon as the return arrives and
credit your card within minutes.
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