with years of shipping experience, and carefully reinforced packaging
shipping damage can occur.
is our job to work with UPS and handle the damage claim, not yours.
Emailing us allows for us to research the situation without leaving
you on hold. We strive to handle emails as fast as possible.
can also be reached at (888)
440-8655 (Monday - Friday 8:00 AM
to 4:00 PM Pacific Standard Time) . Be sure to leave a message
if we are unavailable when you call so we can return your call. We do return phone calls.
the subject line of the email please use "Damaged Item"
Include the Invoice
Number or Order Number in the email.
the part number of the damaged item.
onto the damaged item and all of the packaging material.
possible please include the tracking number off of the UPS label.
It should start with 1ZA19..
start a damage claim with UPS and handle getting a replacement
Return of Damaged or Incorrect Items:
Important � Even if an item was received by you with damage to
it, it still needs�to be repackaged
to avoid further damage on the
return to us.
��������������� -- If an item
is received here with damage that wasn�t noted when we ������������������ were contacted
and the item wasn�t packaged properly we won�t be ����������������� �able to ship a replacement or refund for it.
Package All Returns Carefully
Regardless of the reason for the return, package all items carefully
to avoid damage in transit.
Reuse all of the original packaging
and padding.�� The foam, paper,
and plastic bags are all there to protect the merchandise during
-� Many plastic and painted surfaces can be easily
scratched, even by just �� rubbing against the
box they are in.
-� If you are missing any of the original packaging
or are unsure of how the items were packed contact us before sending the item.
�� - If the item that you are returning
was inside another larger box when you
received it then it needs
to be shipped back to us inside another box to ������ protect it.
Even if an item is damaged or is incorrect we need to
receive it back here in the condition that it was in when you received
We will not be able to replace or refund for items that are damaged
due to incorrect packaging.�
If you have any questions, contact us before sending the item.
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No sales tax when delivered outside California (7.75% in CA)